Common FAQs About Your Campervan Rental

Where do I pick up my van? 

Our vans will be waiting for you in a parking lot at or near your airport of arrival, typically with a free shuttle service from the terminals to the van’s location. 

What are the earliest and latest times for pick up and drop off? 

You can pick up and drop off your van 24/7, there are no restrictions on times 

What is the rental counter process and expected time? 

There is no rental counter or facility wait time. All reservations and verifications are completed ahead of time online, and you be able to access the van upon arrival and head out in minutes, 

Is there a minimum rental period? 

The minimum rental period varies depending on the season, between 3 days in the winter to 5 days in the summer. We may be able to accommodate shorter rentals based on last-minute availability – email or call us for details.  You can also book for the minimum rental period and return the van early. However, you will not be refunded for the unused minimum days.  

How much does it cost to rent a campervan? 

Our Campervans typically cost between $69 to $149 per day depending on location, season and trip length. Rental rates vary significantly – to get an up-to-date estimate it is recommended to use our online booking tool.   Rate quotes are valid for the day issued – to lock in a quoted rate a reservation must be completed with an initial payment – the rates may change without notice after that.   We recommend reserving your trip early – cancellation with a full refund is available up to three days before the start of your trip.

What is the cost per mile? 

Each rental has 150 free miles for each rental day. At the end of the trip, if you exceeded the total free miles allowed for the trip, you’ll be charged $0.35 for each additional mile.  For example, if you drive 2000 miles on a 10-day trip, you’ll have 500 excess miles and will be charged $175.  

Do you offer unlimited mileage? 

Yes, you can add unlimited miles at any time before and during your trip. The daily rate for unlimited miles is published on our booking system. 

What other costs should I plan for? 

Food, gas, and campsite reservations are the main expenses to plan ahead for.  Always book passenger car spots for our vans – you will not need any hookup connection or tank dumping and these spots are far cheaper than RV spots. You can also rough-park for free in many locations. Our vans can drive 25-30  miles per gallon of fuel on the highway.  We recommend stocking up in a local supermarket before heading on the road – roadside and campsite restaurants and shops tend to be more expensive. 

Can I bring my pet or Service animal? 

Yes, pets and service animals are welcome – a cleaning fee of $100 per trip will be applied for trips with an animal companion. Registered service animals are exempt – please email us documentation for evidence and we will remove the fee.    

Can I take the campervan to Canada or Mexico? 

All of our vans can go to Canada with no extra charge and no special arrangements.  Only specific vans in our fleet are allowed into Mexico, and special insurance is required ahead of time – please let us know as soon as you book if your itinerary includes Mexico so we can arrange for it. 

Can I take the campervan to Burning Man? 

Yes, with advance notice to us and a special cleaning fee of $500

Can I plan a trip to Death Valley with your campervan? 

Yes, our vans can go anywhere in the US and Canada on paved roads. 

What is included with the campervan rental?

Everything you need – just bring your walking shoes and clothes.  Included in the rental price are fresh linens, a comforter and pillows for two, a full set of kitchen utensils, folding chairs, a folding shade canopy, a camp shower, and a gas stove. For caravan class vans a folding table is provided – Voyager class vans have a kitchen pull-out that serves as a table.  

Can I request any extra amenities that are not included with the campervan rental? 

We will do our best to accommodate your special request – please contact us to coordinate. 

What type of campervans do you have? 

Our campervans are minivans with a sleeping cabin installation – Dodge Grand Caravan, Chrysler Pacifica, or similar vans that can sleep two adults and seat 4. The vans DO NOT have plumbing of any kind – there is no built-in kitchen, toilet or shower inside the van.  A portable shower and external kitchen set are included. 

What is your cancellation policy? 

You can cancel for a full refund during the “cancellation period,” which is up to 3 days before the start of the trip, or 24 hours from booking if you booked a trip just a day or two in advance.  After the cancellation period, you’ll get a 30% refund on unused trip days, or full credit for future rentals (which is transferable).  You may shorten a trip’s length by 1 day for each rental week with a full refund for that day, starting from day 7. For example – if you booked a 10-day trip and returned on day 8, you’ll get a full refund for one day and a 30% refund – or full credit for a future rental – for the second day.   In case of discrepancy between this FAQ page and the rental contract, the contract overrides.  

Can you help me find a camping spot or plan my trip? 

While we don’t yet have capacity to provide detailed trip planning services, we offer our renters a free trial subscription to TheDyrt.com campsite booking tool, and we recommend checking out our itineraries section for ideas and the iOverlander app for free overnight camping recommendations. 

How do I manage waste and hygiene in a campervan? 

While not having a shower and toilet built into your vehicle may seem as a disadvantage at first, most travelers find that with minimal planning the savings and flexibility compared to driving an RV are well worth the trade-off.  Public toilets are available in all parks, campgrounds and road stops (gas stations and restaurants). Many campgrounds and truck stops have laundry and showers available for a fee (look for Pilot or Love’s truck stops outside of the big cities) and the vans are equipped with a camp shower. If you are planning to spend more time in cities, a gym membership is a great way to access training and shower facilities. 

Do you have special deals for multi-month trips?

Yes, we have a purchase and buy-back option that is very cost effective for trips longer than 3 months. This option is also available for non-USA travelers, and greatly reduces the complexities of registration and insurance.  

What electrical power options are available in the vans?

All vans have USB ports and 12V cigarette-lighter sockets. Some vans have 110V American sockets and USB-C ports. We recommend getting a cigarette-lighter socket-to-USB converter plug for faster charging.

Can I rent a GPS Unit?

We do not rent out GPS units – If you have a smartphone, you already have a GPS and do not need to rent one… to navigate outside of cell reception areas, download an “offline” map while you are on wifi. We recommend getting a local SIM or eSIM – you may need to make contact in case of emergency.

What are my options for insurance?

You must have insurance in the primary driver’s name to start your trip. You can buy insurance from us or use your own insurance, subject to our review and approval. Our vans are licensed as passenger vehicles and should be covered by standard policies; however we have seen instances of insurance denying claims when they see the word “campervan” on the contract, leaving you to pay the bill – check with your agent to avoid unpleasant surprises! Our CDW insurance covers damages to our van with $750 deductible, and damages to other people or property (third party) up to the minimum required by state law in the location of an event. Our CDW insurance does not cover personal injury to the renters, damage to personal equipment or subsequent losses such as missed flights, substitute accommodations, etc.  Such losses are typically covered by general travel insurance which is sold separately. 

Can I pay cash at the counter when picking up?

The reservation must be completed and paid in full online before we can release the van to you – we do not allow on-location rentals and cannot process cash payments at pickup. If you prefer to make a wire transfer or make a cash deposit at a bank branch, contact us well ahead of time to set up the terms.

Is my payment card information secured?

We do not get nor keep your card information – it is processed through a third party clearing house (such as Stripe) which is highly secured and globally recognized.

Do I need an international driver’s license?

You only need a DL with a picture from your home state or Country to rent. Please note some states in the USA require an international driver’s license – renting from us does not release you from the state obligation.

 Can I take the van off-road?

You are only allowed to drive on public roads, paved or properly leveled dirt roads. Off-road driving is prohibited and not covered by insurance. The vans have low clearance, are front-wheel drive, and are highly likely to get damaged or stuck if taken off the road.

Can I tow with the van?

Our vans don’t have tow hitches and are not insured for towing.

Can I rent a bike rack?

We currently don’t offer bike racks for rent.

Can I park my personal car at your facility?

You cannot park at our facilities, but we can recommend nearby local options

How does Toll pass work?

Toll pass is offered on the West Coast, in Pacific and Mountain time zones. The toll pass covers all bridge and tunnel tolls – just drive through the FastTrack lanes, and we’ll take care of the charges. Note that fast lanes or toll roads are not covered; only bridges and tunnels are. When you are in Central and Eastern time zones, tolls are billed directly to you with a 10% processing fee added, even if your trip started on the West Coast and has a toll pass selected.

I don’t need the camping equipment – can I rent the van without it?

We will remove equipment only for long-term rentals with an additional fee of $100. Most of the equipment is stored under the back panel of the bed, and the storage space gained from its removal is minimal.

Can I make changes to my trip options after I book?

You can add or remove options anytime before the start of the trip. You cannot change the insurance coverages after the start of the trip. You can add the additional miles option after the start of the trip but cannot add it to specific days (only to the entire trip). Changes made to the trip start and end dates after the cancellation period (3 days before the start of the trip) may not qualify for a full refund. Extensions can be made anytime, subject to the availability of the campervan and other bookings.

What’s included with the campervan rental?

All our Campervans are fully equipped at no additional charge. All you need to bring are your clothes, any special gear you want (hiking poles, inflatable SUP, etc.), and food!  Each campervan has fresh linens, comforter and pillows for two, a full set of kitchen utensils,folding chairs, a folding shade canopy, a camp (solar) shower, and a gas stove. Voyager class vans have a kitchen pull-out with a working surface that serves as a table, Caravan class vans have a folding table included. 

How many people can the campervan accommodate?

Our minivan campers can seat four comfortably with integral seatbelts, the bed comfortably sleeps two adults. If you are traveling with more than two people, we suggest you bring a tent and extra sleeping bags/pads for your guests. We do not rent out tents or sleeping bags. 

How does the mileage allowance work?

All rentals include 150 free miles per day of rental. Excess miles above the total free miles for the trip are $0.35/mile (there is no daily limit, only the total for the trip counts). You can upgrade to unlimited miles for $20 per day. 

Can I pick up the campervan at one location and drop it off at another?

Yes! We offer one-way campervan rentals starting and ending near most major airports across the US. There is a one-way fee associated with these trips, which is determined by the distance and where you picked up and dropped off. In general, the fee is lower for traveling between our active hubs. 

What is the cancellation policy?

You can receive a full refund if you cancel within the cancellation period, which is up to 3 days before your trip starts, or 24 hours from booking for last-minute reservations (made 1-2 days in advance). If you cancel after the cancellation period, you will receive a 30% refund for each unused day, or a full credit that can be used towards a future rental (transferable). For each week of your rental, you can shorten your trip by one day and receive a full refund for that day, starting from day 7. For example, if you booked a 10-day trip and returned the van on day 8, you would get a full refund for one day and a 25% refund (or full credit towards a future rental) for the second day.

Is the campervan equipped with a bathroom or toilet?

No, but there is room in the minivan camper to bring your own small portable toilet if you choose. 

What kind of storage space does the campervan have?

The ample storage space under the bed allows you to keep your luggage and gear organized and accessible. Additionally, the van’s interior height and the space between the bed and the front seats allows you to sit, dress, and put on shoes comfortably without having to go outside—a convenient feature during rainy weather or when stealth camping. We recommend that your choice of luggage is soft duffel bags with top opening for easy access. Suitcases are less convenient to handle and store in a minivan campervan. 

What should I bring for my trip?

Our campervans are fully equipped, so all you need to bring are clothes, any gear for your planned activities, and food!  We recommend International travelers to have a local SIM for text messaging and local calls – all roadside assistance in the USA is managed through SMS texts. .  

Can I bring pets on the trip?

Yes, Avanti Campervans are pet-friendly with an additional $100 fee per trip. 

What are the insurance requirements for renting a campervan?

To begin your trip, the primary driver must have insurance. You can either purchase insurance through us or provide your own, subject to our approval. While our vans are licensed as passenger vehicles and typically covered by standard policies, it’s crucial to verify with your insurance agent that your policy extends to campervans to prevent potential claim denials. Our Collision Damage Waiver (CDW) insurance includes coverage for:

• Damages to our van (with a $750 deductible)
• Damages to other people or property (up to the state-required minimum)

Our CDW insurance does not cover:

• Personal injuries to renters
• Damage to tires or windows caused during driving and not during an accident. 
• Damage to personal belongings
• Subsequent losses (e.g., missed flights, alternate accommodations)

These types of losses are generally covered by separate travel insurance, which we highly recommend you procure separately. .

Do the vans have Wi-Fi or charging outlets for devices?

All campervans have 12V cigarette-lighter sockets and USB ports for charging your devices. Some vans also have 110V American sockets and USB-C ports. For faster charging, we recommend using a cigarette-lighter socket to USB converter plug. Please note that our campervans do not include Wi-Fi.

Is there a minimum age requirement to rent a campervan? 

The minimum age to rent a campervan is 21, and drivers under 25 pay a young driver fee of $10/day